FAQS + Financial Info

Appointments

How do I schedule an appointment?

For your convenience, we offer the following methods to schedule your appointments:

Call our office at 832-717-9770 to schedule an appointment or walk in anytime!

What are your office hours?

Monday: Closed
Tuesday: Closed
Wednesday: 10am-8pm
Thursday: 10am-8pm
Friday: 10am-8pm
Saturday: 10am-8pm
Sunday: 10am-3pm (open 1st and 3rd Sunday of every month)

Please note that our office will be closed in observance of the following holidays:
New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas

What do I need to bring to my pet’s first appointment?

Proof of current rabies vaccination
Previous medical records if available
List of current medications and medical conditions

What if I need to reschedule?

Please call our office at least 24 hours in advance of your appointment or reschedule using the online booking portal.

What is your cancellation policy?

We understand that unforeseen situations may arise that are out of our control. Please contact us as soon as possible if you miss an appointment to reschedule. Multiple missed appointments may result in cancellation fees being applied to your next visit.

Financial Info

Do you require payment at the time of the visit?

We will require payment at the time of service. A personalized treatment plan and estimate will be provided to you before any services are initiated.

What payment options do you offer?

PetLife accepts the following payment options:

Cash or credit card
CareCredit
Scratchpay

two smiling dogs and a cat peeking over a white board

Currently Having a Pet Emergency?

Call Us Now! 832-717-9770

If your pet is facing a healthcare emergency, don't wait—call us immediately. Our experienced team is here, ready to provide prompt, effective care when your pet needs it most.

Call Now! 832-717-9770